In-flight Connectivity
Stay connected when you’re on board!
In-flight Wi-Fi is available at above 10,000ft or about 15 minutes after take-off and before landing.
Unlimited Complimentary Wi-Fi is available to Suites, First Class, Business Class, PPS and supplementary cardholders, and KrisFlyer members in Premium Economy Class and Economy Class.
If you are travelling in Premium Economy Class or Economy Class, add your KrisFlyer number to your booking via ‘Manage Booking’ at least 1.5hrs before your flight, or latest at the check-in counter
Join KrisFlyer
Not a KrisFlyer member yet?
Sign up now to enjoy in-flight
Wi-Fi!
Signing up before flight:
- Click here
- Select ‘Join KrisFlyer’ and complete the enrolment form
Signing up during flight:
- Connect to the KrisWorld network
- Click here
- Select ‘Join KrisFlyer’ and complete the enrolment form
- Receive a Wi-Fi code instantly to use on your flight
How to connect
-
Select the KrisWorld network
The Wi-Fi portal should launch automatically, if not, scan the QR code below or key in kw.sq.com.
-
Connect to a plan
Select complimentary Wi-Fi or purchase one of our price plans.
Wi-Fi plans (Complimentary/Paid)
Complimentary plans
Paid Plans
Wi-Fi details
Wi-Fi availability
- Wi-Fi coverage could be affected by weather conditions, flying out of coverage areas, satellite switching, and restricted zones.
- You may experience some interruption during a flight where your device will temporarily lose connectivity.
- Due to regulatory restrictions, there is no Wi-Fi when the aircraft is flying over India, Iran and Turkey airspace on the A380 and A350-900 Medium Haul aircraft as well as selected B777-300ER aircraft.
Wi-Fi speed
- Speed and experience may differ from ground network, and are affected by the number of users connected and using the network.
- Avoid data-intensive activities such as gaming and/or transferring large files.
Wi-Fi activities
Supported
☑ Text messaging apps
☑ Emails
☑ Web browsing
☑ Social media browsing
Not Supported
☒ Streaming content
such as Netflix, YouTube, Viu, etc.
☒ Voice calls and video calls
Turn off data roaming on your device to avoid incurring charges from your telco provider.
Singapore Airlines shall not be liable for any loss or damage arising out of, or in connection with, any disruption or unavailability of such services. For passengers who had purchased a Wi-Fi plan, Singapore Airlines’ liability shall be limited to the sum paid by the passenger for the Wi-Fi plan.
Having issues connecting to Wi-Fi?
Have you done the following?
- Ensure that you have entered your last name and seat number as reflected on your boarding pass.
- For purchased plan or voucher code redemption, the email address used to connect to Wi-Fi must be unique for each passenger and does not need to match with the email used for the flight booking.
Unable to launch the Wi-Fi portal? Try the following
- Forget and Reconnect to the ‘KrisWorld’ network
- Key in an external website address e.g. singaporeair.com
- Clear your cache and browsing history
- Make Safari the default app for browsing on iPhone
- Use a different browser for browsing on Android
- Try connecting at a later time
- Restart your personal device
Disconnected from Wi-Fi?
- Ensure that your device is still connected to the KrisWorld network. Go to kw.sq.com to launch the Wi-Fi portal and reconnect.
- Remember to enable ‘Auto-Join’ (iOS) / ‘Auto-reconnect’ (Android) after you are connected to the ‘KrisWorld’ network. This minimises the likelihood of your device being disconnected from Wi-Fi.
Still having issues after trying the above?
Ensure these are done before your next flight:
- Add your KrisFlyer number to your booking before your flight. (Adding another airline's frequent flyer programme number to your flight booking will not allow Wi-Fi access on board).
- Each passenger in a group booking needs to add their KrisFlyer number to their booking before their flight if they travel in Premium Economy Class and Economy Class.
FAQ
In-flight Wi-Fi service is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).
The in-flight Wi-Fi may be unavailable due to:
- weather conditions,
- aircraft may not have reached cruising altitude (e.g. above 10,000 feet),
- aircraft may be flying over a country that has not authorised this service,
- onboard system may be experiencing technical difficulties,
- aircraft may be flying over a region with no connectivity (e.g. polar region).
There could be a possibility that the aircraft is undergoing an equipment upgrade, and in-flight Wi-Fi may not be available. An announcement will be made if Wi-Fi is not available for the flight.
All Singapore Airlines aircrafts are equipped with Wi-Fi connectivity except for the Boeing 737-800NGs.
For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.
In-flight Wi-Fi speed is the same across all cabins. The Wi-Fi speed is dependent on a few factors such as weather conditions, territorial regulations, satellite coverage, number of concurrent users as well as the type of activity performed on the device.
Voice calls are not supported, and this includes voice calls using internet protocol such as WhatsApp call, Messenger call, etc.
In-flight Wi-Fi is available when the aircraft reaches cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off and up to 30 minutes before arrival).
Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.
Wi-Fi plans can be purchased once Inflight Wi-Fi is available. Connectivity is available when the aircraft has reached cruising altitude, which is above 10,000 feet(approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).
Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.
This service is non-refundable once purchased. Refund requests are subject to review.
Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.
SITAONAIR: cs@sita.aero
Panasonic: SIA.CustomerCare@Panasonic.aero
Time-based plans cannot be paused.
Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.
SITAONAIR: cs@sita.aero
Panasonic: SIA.CustomerCare@Panasonic.aero
Suites, First Class, and Business Class passengers, as well as PPS and supplementary cardholders in Premium Economy and Economy Class may connect up to 3 devices concurrently with your unlimited complimentary in-flight Wi-Fi plan*. To connect your fourth device, you can transfer your Wi-Fi session by entering the same details used to connect to Wi-Fi on your previous devices.
For KrisFlyer members in Premium Economy Class and Economy Class, only one device may be connected at a time on the unlimited complimentary plan. You may switch devices or purchase a separate in-flight Wi-Fi plan to use multiple devices concurrently.
This feature is not applicable to paid Wi-Fi plans and Wi-Fi voucher code.
*limited to selected aircraft types only.
Mobile network service is available any time, except when the ‘Switch off phone’ cabin signs are illuminated. When these signs are illuminated, your mobile phone must be switched off or set to ‘Flight mode’.
To use this service, your mobile phone must be compatible with GSM and the roaming function must be enabled on your device. In addition, your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or Panasonic/Aeromobile.
In-flight Wi-Fi speed and coverage
Due to satellite coverage and regulatory requirements, Wi-Fi will not be available when the aircraft is flying over India, Iran, and Turkey airspace on the Airbus A380 and A350-900 Medium Haul aircraft, as well as selected Boeing 777-300ER aircraft.
In-flight connectivity is offered on all our aircraft except for Boeing 737-800 NG.
Areas with no Wi-Fi
Cuba
Paraguay
Turkey
Syria
Israel
Lebanon
India
North Korea
Services are unavailable for the estimated durations in
red for
the following routes as flight paths may be near/over the polar
region:
SINEWR and SINJFK: 9hrs 27mins into the flight for about 2hrs
33mins
EWRSIN and JFKSIN: 4hrs 27mins into the flight for about 2hrs
27mins
SIN-JNB: 4hrs 45mins into the flight for about 1hr
30mins
JNB-SIN: 2hrs 45mins into the flight for about 1hr
15mins
Note: Duration is an estimation and may
vary
Not a KrisFlyer member yet?
Sign up now to enjoy in-flight Wi-Fi!
Signing up before flight:
- Click here
- Select ‘Join KrisFlyer’ and complete the enrolment form
Signing up during flight:
- Connect to the KrisWorld network
- Click here
- Select ‘Join KrisFlyer’ and complete the enrolment form
- Receive a Wi-Fi code instantly to use on your flight
-
Select the KrisWorld network
The Wi-Fi portal should launch automatically, if not, scan the QR code below or key in kw.sq.com.
-
Connect to a plan
Select complimentary Wi-Fi or purchase one of our price plans.
Complimentary plans
Paid Plans
Wi-Fi availability
- Wi-Fi coverage could be affected by weather conditions, flying out of coverage areas, satellite switching, and restricted zones.
- You may experience some interruption during a flight where your device will temporarily lose connectivity.
- Due to regulatory restrictions, there is no Wi-Fi when the aircraft is flying over India, Iran and Turkey airspace on the A380 and A350-900 Medium Haul aircraft as well as selected B777-300ER aircraft.
Wi-Fi speed
- Speed and experience may differ from ground network, and are affected by the number of users connected and using the network.
- Avoid data-intensive activities such as gaming and/or transferring large files.
Wi-Fi activities
Supported
☑ Text messaging apps
☑ Emails
☑ Web browsing
☑ Social media browsing
Not Supported
☒ Streaming content
such as Netflix, YouTube, Viu, etc.
☒ Voice calls and video calls
Turn off data roaming on your device to avoid incurring charges from your telco provider.
Singapore Airlines shall not be liable for any loss or damage arising out of, or in connection with, any disruption or unavailability of such services. For passengers who had purchased a Wi-Fi plan, Singapore Airlines’ liability shall be limited to the sum paid by the passenger for the Wi-Fi plan.
Have you done the following?
- Ensure that you have entered your last name and seat number as reflected on your boarding pass.
- For purchased plan or voucher code redemption, the email address used to connect to Wi-Fi must be unique for each passenger and does not need to match with the email used for the flight booking.
Unable to launch the Wi-Fi portal? Try the following
- Forget and Reconnect to the ‘KrisWorld’ network
- Key in an external website address e.g. singaporeair.com
- Clear your cache and browsing history
- Make Safari the default app for browsing on iPhone
- Use a different browser for browsing on Android
- Try connecting at a later time
- Restart your personal device
Disconnected from Wi-Fi?
- Ensure that your device is still connected to the KrisWorld network. Go to kw.sq.com to launch the Wi-Fi portal and reconnect.
- Remember to enable ‘Auto-Join’ (iOS) / ‘Auto-reconnect’ (Android) after you are connected to the ‘KrisWorld’ network. This minimises the likelihood of your device being disconnected from Wi-Fi.
Still having issues after trying the above?
Ensure these are done before your next flight:
- Add your KrisFlyer number to your booking before your flight. (Adding another airline's frequent flyer programme number to your flight booking will not allow Wi-Fi access on board).
- Each passenger in a group booking needs to add their KrisFlyer number to their booking before their flight if they travel in Premium Economy Class and Economy Class.
In-flight Wi-Fi service is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).
The in-flight Wi-Fi may be unavailable due to:
- weather conditions,
- aircraft may not have reached cruising altitude (e.g. above 10,000 feet),
- aircraft may be flying over a country that has not authorised this service,
- onboard system may be experiencing technical difficulties,
- aircraft may be flying over a region with no connectivity (e.g. polar region).
There could be a possibility that the aircraft is undergoing an equipment upgrade, and in-flight Wi-Fi may not be available. An announcement will be made if Wi-Fi is not available for the flight.
All Singapore Airlines aircrafts are equipped with Wi-Fi connectivity except for the Boeing 737-800NGs.
For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.
In-flight Wi-Fi speed is the same across all cabins. The Wi-Fi speed is dependent on a few factors such as weather conditions, territorial regulations, satellite coverage, number of concurrent users as well as the type of activity performed on the device.
Voice calls are not supported, and this includes voice calls using internet protocol such as WhatsApp call, Messenger call, etc.
In-flight Wi-Fi is available when the aircraft reaches cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off and up to 30 minutes before arrival).
Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.
Wi-Fi plans can be purchased once Inflight Wi-Fi is available. Connectivity is available when the aircraft has reached cruising altitude, which is above 10,000 feet(approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).
Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.
This service is non-refundable once purchased. Refund requests are subject to review.
Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.
SITAONAIR: cs@sita.aero
Panasonic: SIA.CustomerCare@Panasonic.aero
Time-based plans cannot be paused.
Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.
SITAONAIR: cs@sita.aero
Panasonic: SIA.CustomerCare@Panasonic.aero
Suites, First Class, and Business Class passengers, as well as PPS and supplementary cardholders in Premium Economy and Economy Class may connect up to 3 devices concurrently with your unlimited complimentary in-flight Wi-Fi plan*. To connect your fourth device, you can transfer your Wi-Fi session by entering the same details used to connect to Wi-Fi on your previous devices.
For KrisFlyer members in Premium Economy Class and Economy Class, only one device may be connected at a time on the unlimited complimentary plan. You may switch devices or purchase a separate in-flight Wi-Fi plan to use multiple devices concurrently.
This feature is not applicable to paid Wi-Fi plans and Wi-Fi voucher code.
*limited to selected aircraft types only.
Mobile network service is available any time, except when the ‘Switch off phone’ cabin signs are illuminated. When these signs are illuminated, your mobile phone must be switched off or set to ‘Flight mode’.
To use this service, your mobile phone must be compatible with GSM and the roaming function must be enabled on your device. In addition, your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or Panasonic/Aeromobile.
Due to satellite coverage and regulatory requirements, Wi-Fi will not be available when the aircraft is flying over India, Iran, and Turkey airspace on the Airbus A380 and A350-900 Medium Haul aircraft, as well as selected Boeing 777-300ER aircraft.
In-flight connectivity is offered on all our aircraft except for Boeing 737-800 NG.
Areas with no Wi-Fi
Cuba
Paraguay
Turkey
Syria
Israel
Lebanon
India
North Korea
Services are unavailable for the estimated durations in
red for
the following routes as flight paths may be near/over the polar
region:
SINEWR and SINJFK: 9hrs 27mins into the flight for about 2hrs
33mins
EWRSIN and JFKSIN: 4hrs 27mins into the flight for about 2hrs
27mins
SIN-JNB: 4hrs 45mins into the flight for about 1hr
30mins
JNB-SIN: 2hrs 45mins into the flight for about 1hr
15mins
Note: Duration is an estimation and may
vary