Stay connected when you’re on board!
Unlimited Complimentary Wi-Fi
Unlimited Wi-Fi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members and supplementary cardholders, and KrisFlyer members. Ensure your KrisFlyer membership number is included in your flight booking latest by check-in to enjoy complimentary Wi-Fi.
To connect, follow the steps below.
Wi-Fi:
Enable Wi-Fi on your smartphone, tablet, or laptop
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Select KrisWorld and connect
If Wi-Fi portal does not launch automatically, scan the QR code below or key in kw.sq.com.
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Choose a plan
Unlimited complimentary Wi-Fi is available to Suites/First and Business class, as well as PPS Club and KrisFlyer members.
Not a KrisFlyer member? Sign up now. Membership is free.
For some Android devices
If this appears, click ‘Copy Link’ and paste in a web browser.
*The in-flight Wi-Fi speed differs from ground network. The experience is subject to factors such as number of concurrent users, type of activity performed on your device at the moment. Additionally satellite coverage, weather conditions, and territorial regulations would affect connectivity onboard.
Complimentary Wi-Fi Plans
Paid Wi-Fi Plans
*Available for all pax to purchase regardless of cabin class. Internet connectivity is not available on all Boeing 737-800 NG aircraft.
To learn more about in-flight connectivity, navigate to: TV > Singapore Airlines > How to Connect to Wi-Fi
GSM
To enable in-flight texting and data roaming: Ensure that your mobile phone is not set to Airplane or Flight Mode.
Turn off Airplane or Flight Mode and wait for the network signal ‘AeroMobile’ or ‘OnAir’ to appear.
You will receive a welcome message to notify you that mobile services are available. Please note that charges apply.
Enter ‘+’ followed by the country code and number when sending a text.
If you want to use data roaming, enable ‘data roaming’ from your phone’s network settings.
*You may contact your mobile service provider for enquiries relating to the GSM service.
In-flight Connectivity Map
Services are unavailable for the estimated durations in red for the following routes as flight paths may be near/over the polar region:
SINEWR and SINJFK: 9hrs 27mins into the flight for about 2hrs 33mins
EWRSIN and JFKSIN: 4hrs 27mins into the flight for about 2hrs 27mins
SIN-JNB: 4hrs 45mins into the flight for about 1hr 30mins
JNB-SIN: 2hrs 45mins into the flight for about 1hr 15mins
Note: Duration is an estimation and may vary