Terms & Conditions

PLEASE READ THESE CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.

This website is owned by Singapore Airlines Limited (SIA). By using this Web Site, you indicate your agreement to be bound by these Conditions of Use. If you do not agree to any part of these Conditions of Use, do not use this Web Site.

1. Restrictions on use of materials

1.1 You may not reproduce, republish, upload, post, transmit, or distribute in any way any material from this Web Site without the prior written permission of SIA. You may, however, download one copy of the material on a single computer for your own personal domestic and/or non-commercial use only, provided you keep intact all accompanying copyright and other proprietary notices. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of SIA’s copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

1.2 If you download any software from the Web Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by SIA. SIA does not transfer title to the Software to you. You own the medium on which the Software is recorded, but SIA retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse-engineer, disassemble or otherwise deal with the Software.

2. Use of website

You agree to use this Web Site in accordance with these Conditions of Use and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this Web Site. Further, you agree:

Not to use this Web Site in any manner which breaches any applicable law or regulation or causes or which may cause an infringement of any third party rights;
Not to post, transmit or disseminate any information on or via this Website which may be harmful, obscene, defamatory or illegal or create liability on SIA’s part;
Not to interfere or attempt to interfere with the operation or functionality of this Web Site; and
Not to obtain or attempt to obtain unauthorized access, via whatever means, to any of SIA’s systems.

If SIA (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, SIA reserves its right to deny you access to this Web Site without giving you a reason and/or without further reference to you.

3. No representation

This Web Site has been compiled in good faith by SIA, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains. You must always verify this information before you act upon it by calling your local SIA office, the relevant SIA partner or a travel agent (as applicable). You shall not rely on anything herein in connection with any investment decision.

4. Disclaimer

The materials in this Web Site are provided “as-is” and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, SIA disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. SIA does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Web Site or this server that makes it available is free of any virus or other harmful elements. SIA does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Web Site or the results of their use.

5. Limitation of liability

5.1 Subject to applicable law, under no circumstances, including negligence, will SIA be liable for any direct, indirect, punitive, exemplary, special or consequential damages that result from the access to, use of, or the inability to use, the materials in this Web Site, even if SIA or an SIA-authorised representative has been advised of the possibility of such damages. SIA is also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. The total liability (if any) of SIA for all damages, losses, costs and expenses under whatever causes of action, whether in contract, tort or otherwise will not exceed any amount paid by you for accessing this Web Site.

5.2 Any SIA publication may include technical inaccuracies or typographical errors. Changes may be made to these publications from time to time and incorporated in new editions of these publications. At any time without notice, these publications are subject to improvements and changes in service by SIA.

5.3 The information contained in this website is for informational purposes only and is provided to you on an “as-is” basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this website. We are not liable for any information or services which may appear on any linked websites.

6. Modifications

SIA may change any part of this Web Site at any time at its sole discretion without notice. SIA may deny access to this Web Site to anyone at anytime.

7. Suggestions, comments and feedback

7.1 If you respond to an SIA published document with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such SIA document, such information will be deemed to be non-confidential and SIA will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

7.2 Any communications you send to this Web Site or otherwise to SIA by electronic mail are on a non-confidential basis, and SIA may reproduce, publish or otherwise use them in any way for any purpose. SIA may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services. Further, SIA may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

8. Links to other sites

8.1 This Web Site contains links to other web sites which are not maintained by SIA. Similarly, other web sites may contain links to this Web Site. SIA is not responsible for the contents of those web sites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those web sites. Any links to other web sites are provided as a convenience to you as a user of this Web Site, and does not imply the endorsement of SIA of the linked web sites or association with their operators. SIA disclaims all responsibility and liability for the use of linked web sites, which you access and use at your own risk.

8.2 Any third party that wishes to establish links to this Web Site should notify SIA of their intention prior to doing so. SIA may deny permission for any such links to this Web Site. If however SIA gives its permission for any such links, SIA is not under any obligation to establish reciprocal links with the third party.

9. Applicable law and jurisdiction

The law applicable to these Conditions of Use of Web Site is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.

10. General conditions of carriage

These Conditions of Use refer only to your use of this Web Site. Other and separate conditions apply to carriage of passengers, baggage and cargo by air, or any promotion which SIA may run from time to time. If you travel on a flight operated by SIA, the General Conditions of Carriage apply to the carriage of passengers, baggage and cargo by air.

Liability for Baggage

SIA’s liability and its code share partners’ for loss, damage or delay to your baggage is limited by Montreal Convention and Warsaw Convention, and/or such other applicable law or regulation.

11. Data protection

Please also see SIA’s Privacy Policy regarding information you supply when you use this Web Site which is subject to Section 13 below in so far as Internet Check-In and other Flight-related Internet Transactions are concerned.

12. Flight alerts

If you have elected to receive flight alerts (including but not limited to Arrival & Departure Alerts and My Booking Alerts) via email or your mobile phone or such other mobile devices, from SIA, these Conditions of Use similarly apply. Without limiting the generality of the foregoing, SIA shall not be liable for non-delivery of any and all Alert messages and cannot guarantee the timeliness, reliability or accurateness of any and all Alert messages which you receive. SIA shall, on a best efforts basis, attempt to ensure you do receive timely and accurate information. In case of any doubt, please check with your travel agent or the nearest SIA office nearer the relevant date and time of the flight arrival/departure. Further SIA shall not be liable for any loss or damage, direct or indirect, which you may suffer as a result of subscribing for these flight alerts, relying on the information contained in such flight alerts or receiving or not receiving these flight alerts. Please note that SIA may at any time withdraw this flight alerts facility without notice.

13. Internet check-in and other flight-related internet transaction

SIA permits passengers who are travelling together in the same Passenger Name Record (PNR) to utilise our Internet Check-In facility to check-in together and for each other. SIA has introduced this enhancement in our Internet Check-In facility to provide a seamless check-in procedure for the benefit of our passengers who are travelling together, often as a family or as friends. As such, the Confidential Information reflected in your PNR (which you have provided to us and the other passengers in the same PNR) will be automatically pre-populated in the Internet Check-In electronic processes as soon as you or one of the passengers in this PNR elects to check in for the other passengers in the same PNR including yourself. However, we wish to assure you that only essential Confidential Information necessary for the purposes of facilitating check-in will be pre-populated as part of the Internet Check-In electronic processes. SIA may introduce other Flight-related Internet Transactions to which this Section may apply and please be similarly assured that only essential Confidential Information relevant to the particular Flight-related Internet Transaction will be pre-populated. For the avoidance of doubt, SIA shall not be liable to you for any losses, damages and costs (whether direct, indirect or consequential) which you may suffer or incur in the event that the above Internet Check-In facility and/or other Flight-related Internet Transactions are abused by other passengers travelling together with you in the same PNR and/or that they have checked-in or transacted on your behalf without being duly authorised by you.